Pre-Order Items

Pre-order means that the product is not currently in stock and you must place your order as per normal if you'd like to secure your product before the item arrives with us.

Health Supply Co. is not held liable for any unforeseen delays that may occur if you wish to pre-order an item. Please take extra care when placing your order. We will, however, update you after pre-order when your items are available for shipping.

You will proceed through the check out as usual and make full payment when making a pre-order. Your order will be processed within 2-3 business days upon arrival of the ordered pre-order item/s, usually as per the date suggested on the product page at time of order placement.

Shipping + Handling

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number. The tracking number will be active within 24 hours.

We are not liable for any products damaged or lost during shipping. 


Due to the nature of our products, we do not accept returns, exchanges or refunds. All sales are final. Please note, Health Supply Company reserves the right to refuse all returns.




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